SMI operates a 24-Hour Communications/Operations Center. Our center is fully integrated to meet the operational support needs of the organization. It serves as the organizationâ€™s nerve center of communications and operational control, enabling immediate coordination and expedited response of organizational assets as needed from one centralized entity, located at our corporate offices in Miami FL.
The Communications/Operations Center is equipped with communications resources which enable immediate managerial oversight and control of allÂ entities providing services throughout our sphere of operations.
SMI is well aware of the importance of operational continuity.Â Maintaining constantÂ communications and operational control allows us the ability to direct required resources to service locations, handle client concerns and manage our operations as efficiently andÂ effectively as possible.Â Therefore, Security Management InnovationsÂ Communications/Operations Center has feedback from clients, to continue improving services and innovating.
The Recruiting/Human Resources Department manages the process and personnel records for all local and national staff. Due to the sensitive nature of the services provided, coupled with our stakeholdersâ€™ expectations, oversight of the vetting process is maintained at a management level. This department also maintains payroll through a fully functionalÂ and reporting system, ensuring accurate accounting of hours worked by the organizationâ€™s personnel.
Security Management Innovations maintains fully operational with maintenance capability, fuel points, and maintenance managers.